Privacy policy
Last updated: 03 Dec, 2025
FlowMetricsPro understands that your data is important. We monitor productivity for remote teams and therefore handle personal and work‑related information. Our commitment is to respect your data‑protection rights and safeguard your privacy. Other leading privacy notices from workforce‑analytics providers emphasise similar commitments to respecting data protection rights and protecting privacy, and they require users to accept the practices outlined in their policies. This Privacy Notice explains how FlowMetricsPro collects, uses, shares and protects your data when you use our website and related services.
Information We Collect
FlowMetricsPro collects information you provide directly to us and data generated by using our productivity‑monitoring tools. Examples include:
Personal information you provide – When you sign up, request a demo or contact us, you may provide your name, email address, phone number, company name and mailing address. Other providers collect similar details, including names, email addresses, phone numbers, mailing addresses, IP addresses, browsing history and other information necessary to provide services.
Account and profile information – To configure your FlowMetricsPro account you create a user name and password and may provide optional details (profile photo, time‑zone, company logo and integration settings). Another workforce‑management platform requires similar data such as name, email, username, password, time zone, organisation name and an optional handle.
Device and usage data – When you use our service, we record information about your device and how you work. This may include IP address, browser type and version, time zone, operating system, and information about the applications and websites you use during working hours. We also capture time‑tracking data (start and end times, active and idle periods), periodic screenshots and optional camera‑verification snapshots as part of our monitoring features. Research shows that other time‑tracking services record similar data, including names of applications used, tasks, websites visited, start and end times, time spent on breaks, screenshots, and device location.
Location data – If you use FlowMetricsPro’s mobile app or allow location tracking, we may collect your device’s GPS coordinates to show where work is performed. A third‑party time‑tracking provider notes that it collects mobile‑device GPS data. You can disable location collection in your device settings.
Billing and payment information – If you purchase a subscription, we collect payment details and billing contact information. Similar providers collect billing information and other details related to third‑party integrations for the sole purpose of providing services.
Integration data – If you connect FlowMetricsPro with other services (e.g., payroll, HR or project‑management tools), the third‑party provider may share information with us. Other services warn that enabling third‑party integrations may cause the provider to share data and advise checking the privacy settings.
How We Use Your Information
We use the information we collect to provide and improve our services, deliver insights and communicate with you. Specifically, we may:
Operate and maintain the platform – We use your data to set up user accounts, provide time‑tracking and screenshot functionality, generate analytics dashboards and enable integrations. One published privacy notice explains that information collected is used to provide, operate and maintain a website.
Improve and personalize services – Data helps us analyse usage patterns and develop new features to improve user experience and productivity. Privacy notices list improving, personalizing and expanding services among their purposes, and other providers collect information to update users about improvements.
Understand and analyze performance – We analyse time logs, application and URL usage, and productivity metrics to generate reports and suggestions for you and your organisation. Providers note that they use data to understand and analyze how people use the service.
Develop new products and features – Aggregated data helps us research and develop new tools, automation features, or integrations.
Communicate with you – We may contact you via email or in‑app notifications to provide updates, respond to inquiries, deliver reports or send marketing communications where permitted. Typical privacy notices include communicating with users as a purpose, and other providers contact users via email or telephone to give updates about events, new services or promotions. You can opt out of marketing communications at any time.
Send transactional emails – We send emails related to account confirmation, billing, password resets and system alerts.
Prevent fraud and ensure security – Data helps us monitor for suspicious activity and enforce security measures. One privacy notice explicitly mentions using information to find and prevent fraud.
Comply with legal obligations – We may process your data to meet regulatory requirements and respond to lawful requests.
Legal Bases for Processing
Depending on your jurisdiction, we rely on different legal bases to process your information. These bases may include your consent (e.g., for marketing communications or optional features like camera verification), our legitimate interest (e.g., improving services and preventing fraud), and performance of a contract (e.g., providing requested services).
Disclosure of Information
FlowMetricsPro does not sell personal information. We only share data as described below:
With your organisation – If you use FlowMetricsPro under an employer or as part of a team, designated administrators (such as your employer or project manager) have direct access to the data generated about your work. Privacy notices indicate that when a user uses the service as an employee, the employer or contracting entity has direct access to the data.
Service providers – We engage trusted third‑party vendors (e.g., hosting providers, mailing and payment processors, customer support tools) to assist us in operating the platform. Other providers explain that they may share personal information with internet service providers such as hosting, mailing and credit‑card processors. These providers are obligated to use data only as necessary to perform services on our behalf.
Business transfers – If FlowMetricsPro is involved in a merger, acquisition or asset sale, user data may be transferred as part of that transaction. Some privacy notices allow disclosure of information in connection with the sale or merger of the company.
Legal requirements and protection – We may disclose information where required to comply with applicable law, court order or legal process, or to protect the rights, property or safety of FlowMetricsPro, our users or others. Some notices state that personal information may be disclosed to comply with court orders and protect rights.
With your consent – Apart from the situations described above, we will inform you when personal information may be shared and give you the opportunity to opt out.
We may also share aggregated or de‑identified information that does not identify individuals for analytics, research or marketing purposes.
Cookies and Tracking Technologies
FlowMetricsPro uses cookies and similar technologies (e.g., pixel tags, device identifiers and local storage) to understand user activity and preferences, maintain sessions, provide analytics, and improve the experience. You can control cookie settings through your browser and, where applicable, through our cookie banner or preference center. A separate cookie policy may describe how we use cookies in more detail.
Data Retention
We keep your personal data only as long as necessary to fulfil the purposes described in this notice, to comply with our legal obligations and to resolve disputes. We may retain certain information for backup, archiving, fraud‑prevention or audit purposes even after your account is closed. When we no longer need the information, we will securely delete or anonymize it.
Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure or alteration. For example, we host our services on secure servers, use encryption for data in transit and at rest, enforce access controls and limit data access to authorised personnel. However, no method of transmission over the Internet or electronic storage is completely secure; a privacy notice we reviewed acknowledges that despite reasonable efforts to safeguard personal information, the Internet has inherent security risks and users should be careful when handling their credentials.
Your Rights
Depending on your location, you may have rights under data‑protection laws to:
Access the personal information we hold about you and receive a copy;
Correct or update inaccurate or incomplete information;
Delete or request deletion of your data, subject to certain exceptions;
Object or restrict processing for certain purposes;
Withdraw consent at any time where we rely on consent;
Data portability – receive your data in a structured, commonly used format and request we transfer it to another provider, where technically feasible.
To exercise these rights or ask questions about this policy, contact us using the details below. We will respond to requests in accordance with applicable laws.
Children’s Privacy
FlowMetricsPro is intended for use by adults in a business setting. We do not knowingly collect personal information from children under 18. Industry guidelines state that children should not submit personal information and that services are not intended for users under the age of eighteen. If we discover that a child under 18 has provided us with personal information, we will delete it as required by law.
International Users
FlowMetricsPro is a global service, and your information may be stored and processed in countries other than your country of residence. We take steps to ensure that appropriate safeguards are in place when transferring personal data across borders.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements or best practices. Some providers note that they may amend their privacy policies and will notify users by posting an announcement on the website or by email. Likewise, we will post any changes on this page and, if the changes are material, provide additional notice (e.g., by sending an email). The date of the last revision will appear at the top of the page. Your continued use of the services after the effective date of an updated notice constitutes your acceptance of the changes.
Contact Us
If you have questions, comments or requests regarding this Privacy Notice, your personal information, or our privacy practices, please contact us at:
Email: [email protected]
Address: House 42, Road 4/A, Block D, Sector 17, Uttara Dhaka North, Dhaka 1230, Bangladesh
Phone: [+8801754333444] (optional).
We are available Monday to Friday during business hours.